To return a product, you should register it digitally using the instructions contained in your order confirmation, or click HERE and enter your order number and the e-mail address that you used when placing your order.
You always have a 14-day right of return from the date you receive your goods. All products should be returned in the same condition, with accompanying delivery notes and packaging, as when you received your delivery. Please follow the instructions below:
1. Register your return digitally.
2. Place the goods you want to return into the shipping package and affix the accompanying returns label.
When returning from the UK and USA you will need a proforma/commercial invoice. Please use the proforma/commercial invoice you have received with your order and cross out the items that you keep. This document must be placed in the plastic envelope and attached outside the package.
3. Drop your package off at one of DHL’s Express collection points or UPS drop-off points. You can also arrange a pickup for your package directly at DHL’s webpage. Remember to save the receipt/package number you are given until we have processed your return.
4. You’re now done! We will process your return as soon as we receive your returns package. You will receive a notification from us once we have processed your return or exchange.