To return a product, you should register it digitally using the instructions contained in your order confirmation, or click HERE and enter your order number and the e-mail address that you used when placing your order.
You always have a 14-day right of return from the date you receive your goods. All products should be returned in the same condition, with accompanying delivery notes and packaging, as when you received your delivery. Please follow the instructions below:
1. Register your return digitally.
2. Place the goods you want to return into the shipping package and affix the accompanying return label.
3. Drop your package off at the return point for the courier who delivered your parcel. Remember to keep your receipt/package number until we have processed your return. DHL:DHL’s Express collection points, or arrange a pickup atDHL’s webpageUPS:UPS drop-off points.
4. You’re now done! We will process your return as soon as we receive your return package. You will receive a notification from us once we have processed your return.